Success Stories
A whole new meaning to mobile phones
Saving 50% on telecommunication costs was just the beginning of this customer’s success story. An Internet Service Provider with a call center environment for their support calls implemented Voice-Ring with amazing results. They were able to reward some of their employees with the ability to work from home on their laptop and IP phone. And when dangerous winter weather was in the forecast, employees could take their desk phone home at night so the next day customers would still receive the highest level of customer service without the hazardous commute for employees. When the company moved locations, not a single support call was lost. Can you imagine moving an entire call center without your customers knowing about it? They did! The first couple employees unplugged their phones and moved to the new location. After they plugged in and logged on the next couple did the same, moving the entire call center without any disruptions to service. They were so impressed with our product they added it to their service offerings to their customers.
United they stand
A geographically dispersed consulting company has saved thousands on telecommunications costs and have united all their employees under one telephone service. They have offices in multiple states, and project consultants that come and go like the wind, which would be a nightmare with a traditional phone system. With Voice-Ring it’s a breeze. Using one toll free number, the professional auto-attendant routes calls to any of the people or offices needed. Co-workers can reach each other by simply dialing three digit extension numbers regardless of the other’s location. They transfer voice-mails and live calls just like they were in one big office. No long distance charges for inter-office calls means huge savings for the company. When working offsite, they decide whether to take their phones with them, or use the follow me feature to have their calls ring at their desk and their cell phones simultaneously. Saving money is great, uniting the company… even better.
Don't lose that number
When it was time for Towne Center Insurance Agency to move they discovered that even though they were not moving far, they would not be able to keep their existing phone number… the new physical location was outside their telephone company’s area…a limitation of traditional phone systems. Voice-Ring’s Telephone Service is geographically independent. By switching to Voice-Ring they were able to keep the phone number they had invested time and money into promoting. As if that wasn’t enough, the professional auto-attendant directed incoming calls to the employees trained for the right type of insurance the customer was looking for. The agency handled calls for multiple insurance companies and had to answer appropriately for each one, so they enabled the whisper announce feature, which whispers the company name in the employee’s ear just before connecting the call so they knew which greeting to use. Having professional grade phone system features at your fingertips helps the business, holding on to your phone number where ever you go keeps the business.
